We at Fresame want you to be totally satisfied with your purchase, however we understand that if you are not we will gladly return or exchange it on us. We want to make sure the return is as painless and quick as possible.
If you wish to return or exchange a product, please do so within 21 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment.
To return items to Fresame.com, please follow these simple steps:
- Complete the “Return form” enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).
- Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:
Attention: Online Returns
15584 Pope blvd
Deerfield Il 60015
- Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.